Vested Networks - User contributions [en]

Vested Soft

2026-07-14T20:36:00Z

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This page is part of the [[Support Center]] guides.

= Vested Soft Mobile App =
[[Installing and Using Vested Soft]]

[[Texting with Vested Soft]]

[[Setting a Voicemail Greeting on Vested Soft]]

[[Managing Contacts in the Vested Soft Mobile App]]

[[Managing Your Call History in the Vested Soft Mobile App]]

[[Calling Features and Options on the Vested Soft Mobile App]]

[[Vested Soft Mobile App Settings Overview]]

[[Transferring and Merging Calls in the Vested Soft Mobile App]]

[[How to Park and Retrieve Calls in the Vested Soft Mobile App]]

= Vested Soft Desktop App =
[[Installing the Vested Soft Desktop App]]

[[Transferring and Merging Calls in the Vested Soft Desktop App]]

[[Managing Contacts in the Vested Soft Desktop App]]

[[Setting a Voicemail Greeting on the Vested Soft Desktop App]]

[[Managing Your Call History in the Vested Soft Desktop App]]

[[Calling Features and Options on the Vested Soft Desktop App]]

[[Vested Soft Desktop App Settings Overview]]

[[How to Park and Retrieve Calls in the Vested Soft Desktop App]]

How to Park and Retrieve Calls in the Vested Soft Mobile App

2026-07-14T20:35:44Z

ERyter: Created page with "== Log In to the Mobile App == If you're having trouble logging in, please see our article here. == What Is Call Park? == '''Call Park''' allows you to place an active call into a shared parking slot so another user can retrieve and continue the conversation from their own desktop app or phone. This is useful when transferring calls between team members or when you need someone else to answer the call. == How to Park an A..."

== Log In to the Mobile App ==
If you're having trouble logging in, please see our article [[Installing and Using Vested Soft#Logging In|here]].

== What Is Call Park? ==
'''Call Park''' allows you to place an active call into a shared parking slot so another user can retrieve and continue the conversation from their own desktop app or phone. This is useful when transferring calls between team members or when you need someone else to answer the call.

== How to Park an Active Call ==

# While on an active call, click the '''P (Park)''' icon at the bottom of the screen.<blockquote>[[File:Vsmobilepark1.png|frameless|469x469px]]</blockquote>
# Choose an ''empty'' parking slot.<blockquote>[[File:Vsmobilepark2.png|frameless|469x469px]]</blockquote>
# Click the '''P (Park)''' icon next to the caller's name or phone number to park your active call.<blockquote>[[File:Vsmobilepark3.png|frameless|469x469px]]</blockquote>
# You'll receive a confirmation message that says '''Call parked successfully (721)'''<blockquote>[[File:Vsmobilepark4.png|frameless|469x469px]]</blockquote>

You can also view all parked calls at any time by selecting the '''Parked''' tab from the left-hand menu.

== How to Retrieve a Parked Call ==

# Tap the '''Menu''' icon (☰) in the upper-left corner of the screen<blockquote>[[File:Vsmobilepark7.png|frameless|469x469px]]</blockquote>
# Click on '''Call Park'''.<blockquote>[[File:Vsmobilepark8.png|frameless|469x469px]]</blockquote>
# Click the green '''Phone''' icon to pick up the parked call.<blockquote>[[File:Vsmobilepark9.png|frameless|469x469px]]</blockquote>
# You'll receive a message that says '''Parked call retrieved'''.
# After retrieving the parked call, it will appear as an incoming call.<blockquote>[[File:Vsmobilepark10.png|frameless|469x469px]]</blockquote>
# Once answered, you'll be connected to the parked caller just like any other incoming call.

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code>

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Vested Soft

2026-07-13T21:39:39Z

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This page is part of the [[Support Center]] guides.

= Vested Soft Mobile App =
[[Installing and Using Vested Soft]]

[[Texting with Vested Soft]]

[[Setting a Voicemail Greeting on Vested Soft]]

[[Managing Contacts in the Vested Soft Mobile App]]

[[Managing Your Call History in the Vested Soft Mobile App]]

[[Calling Features and Options on the Vested Soft Mobile App]]

[[Vested Soft Mobile App Settings Overview]]

[[Transferring and Merging Calls in the Vested Soft Mobile App]]

= Vested Soft Desktop App =
[[Installing the Vested Soft Desktop App]]

[[Transferring and Merging Calls in the Vested Soft Desktop App]]

[[Managing Contacts in the Vested Soft Desktop App]]

[[Setting a Voicemail Greeting on the Vested Soft Desktop App]]

[[Managing Your Call History in the Vested Soft Desktop App]]

[[Calling Features and Options on the Vested Soft Desktop App]]

[[Vested Soft Desktop App Settings Overview]]

[[How to Park and Retrieve Calls in the Vested Soft Desktop App]]

How to Park and Retrieve Calls in the Vested Soft Desktop App

2026-07-13T21:39:21Z

ERyter: Created page with "== Log In to the Desktop App == If you're having trouble logging in, please see our article here. == What Is Call Park? == '''Call Park''' allows you to place an active call into a shared parking slot so another user can retrieve and continue the conversation from their own desktop app or phone. This is useful when transferring calls between team members or when you need someone else to answer the call. == How to Park an..."

== Log In to the Desktop App ==
If you're having trouble logging in, please see our article [[Installing and Using Vested Soft#Logging In|here]].

== What Is Call Park? ==
'''Call Park''' allows you to place an active call into a shared parking slot so another user can retrieve and continue the conversation from their own desktop app or phone. This is useful when transferring calls between team members or when you need someone else to answer the call.

== How to Park an Active Call ==

# While on an active call, locate the available '''Call Park''' slots.
#* The parking slots are typically displayed to the right of your active call.
#* If you don't see them, click the '''Call Park''' tab in the left-hand navigation menu.
# Choose an ''empty'' parking slot.<blockquote>[[File:Vsdeskapppark1.png|frameless]]</blockquote>
# Click the '''P (Park)''' icon next to the caller's name or phone number.<blockquote>[[File:Vsdeskapppark2.png|frameless]]</blockquote>
# Once the call has been parked:
#* Your active call will end on your screen.
#* The caller will now appear as a '''Parked Call'''.<blockquote>[[File:Vsdeskapppark3.png|frameless]]</blockquote>

You can also view all parked calls at any time by selecting the '''Parked''' tab from the left-hand menu.

== How to Retrieve a Parked Call ==

# Open the '''Parked''' tab from the left-hand menu.
# Locate the parked call you want to answer.
# Click the '''green phone''' icon next to the parked call.<blockquote>[[File:Vsdeskapppark4.png|frameless]]</blockquote>
# A notification will appear in the upper-right corner of the desktop app confirming that the '''Parked call was retrieved'''.<blockquote>[[File:Vsdeskapppark5.png|frameless]]</blockquote>

== How to Answer a Retrieved Call ==
After retrieving the parked call, it will appear as an incoming call. You can answer it in one of two ways:

* '''Option 1:''' Click the '''Keypad''' tab in the left-hand menu, then click the '''green phone''' icon to answer.<blockquote>[[File:Vsdeskapppark6.png|frameless]]</blockquote>
* '''Option 2:''' Click the '''green phone''' icon directly from the incoming call notification that appears on your screen.<blockquote>[[File:Vsdeskapppark7.png|frameless]]</blockquote>

Once answered, you'll be connected to the parked caller just like any other incoming call.

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code>

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Texting with Vested Soft

2026-07-13T14:43:42Z

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Texting is a free feature available to all users. Before you begin, you'll need to complete the '''[[Texting Enrollment Form]]''' and contact our support team to activate texting on your account.

Once texting has been enabled, follow the steps below to get started.

== Log In to the Mobile App ==
If you're having trouble logging in, please see our article [[Installing and Using Vested Soft#Logging In|here]].

== Go to Messaging ==

After logging in, tap the '''chat bubble icon''' in the middle of the navigation bar to open the Messaging page.<blockquote>[[File:Texting 1.2.png|frameless|610x610px]]</blockquote>

== Create a New Message ==

Tap the '''pencil icon''' to compose a new message.<blockquote>[[File:Texting 2.2.png|frameless|610x610px]]</blockquote>

== Find a Recipient ==
* To message a colleague internally, enter their '''extension number/name'''.
* To send an SMS to an outside contact, type in their '''phone number'''.

<blockquote>[[File:Texting 3.2.png|frameless|573x573px]]</blockquote>

== Add the Recipient ==

Select the destination from the dropdown.<blockquote>[[File:Texting 4.2.png|frameless]]</blockquote>

== Send Your Message ==

Type your message and tap the '''SEND''' button.<blockquote>[[File:Texting 5.2.png|frameless]]</blockquote>

== Send a Photo or File (MMS) ==

To attach an image, tap the '''paperclip icon''' and select the file you'd like to send.<blockquote>[[File:Texting 6.2.png|frameless]]</blockquote>

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.</code>

Transferring and Merging Calls in the Vested Soft Desktop App

2026-07-10T20:41:28Z

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== Log In to the Desktop App ==
If you're having trouble logging in, please see our article [[Installing and Using Vested Soft#Logging In|here]].

== How to Merge Calls into a Conference Call ==
Use Merge when you want to combine separate calls into a conference call.

# While on a call with your first caller, add another call by entering the phone number or extension.<blockquote>[[File:Imagetransfervsdesk.png|frameless]]</blockquote>
# Click the green <code>'''Add Call (+)'''</code> icon. It will automatically place the original call on hold.<blockquote>[[File:Imagetransfervsdesk1.png|frameless]]</blockquote>
# Once both calls are connected, select both callers by checking the box to the left of each name.<blockquote>[[File:Imagetransfervsdesk2.png|frameless]]</blockquote>
# Click the <code>'''Merge'''</code> icon (hovering over it will display Merge).<blockquote>[[File:Imagetransfervsdesk3.png|frameless]]</blockquote>
# After merging, you will be in a '''Conference Call''' with both users. Click the dropdown next to '''Conference Call''' to view all participants.<blockquote>[[File:Imagetransfervsdesk4.png|frameless]]</blockquote>

=== Confirm You’re Active in the Call ===
You can confirm your call status by reviewing the '''<code>Mute</code>''' and '''<code>Hold</code>''' icons.

=== Mute Icon ===

* '''White icon''' means you are '''<code>Unmuted</code> (Disabled)''' and can speak to participants.
* '''Gray icon''' means you are '''<code>Muted</code> (Enabled)''' and participants cannot hear you.

=== Hold Icon ===

* '''White icon''' means the call is '''Not on Hold (Disabled)'''. The icon displays '''<code>Pause</code>''', indicating the call is active.
* '''Gray icon''' means the call is '''On Hold (Enabled)'''. The icon displays '''<code>Play</code>''', allowing you to click it to take the caller off hold.<blockquote>[[File:Imagetransfervsdesk5.png|frameless]]</blockquote>

=== Ending a Call ===
To disconnect participants:

# Click the dropdown next to '''Conference Call''' to view all participants.
# Click the red '''<code>Remove Participant</code>''' icon <blockquote>[[File:Imagetransfervsdesk6.png|frameless]]</blockquote>
# Click the '''<code>Hang Up</code>''' button to the right of each participant.<blockquote>[[File:Imagetransfervsdesk7.png|frameless]]</blockquote>

== Transferring a Call ==
To transfer a call:

# Select the person you’d like to transfer the call to by checking the box to the left of their name.<blockquote>[[File:Imagetransfervsdesk8.png|frameless]]</blockquote>
# Click the '''<code>Blind Transfer</code>''' icon (upward-pointing arrow, hovering over it will display '''Blind Transfer''').<blockquote>[[File:Imagetransfervsdesk9.png|frameless]]</blockquote>
# Once selected, the green call button at the bottom of the screen will change to '''<code>Transfer Call</code>''' icon. It will also automatically place the original caller on hold.<blockquote>[[File:Imagetransfervsdesk10.png|frameless]]</blockquote>
# Enter the phone number or extension.
# Click the green '''<code>Transfer Call</code>''' button to complete the transfer.
# Once completed, the call will be transferred and you will be disconnected.<blockquote>[[File:Imagetransfervsdesk11.png|frameless]]</blockquote>

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code>

Transferring and Merging Calls in the Vested Soft Mobile App

2026-07-10T20:40:59Z

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== Log In to the Mobile App ==
If you're having trouble logging in, please see our article [[Installing and Using Vested Soft#Logging In|here]].

== How to Merge Calls into a Conference Call ==
Use Merge when you want to combine separate calls into a conference call.

# While you're on a call with the first participant, click '''Add Call''' (the '''+''' icon) in the bottom-right corner of the screen.<blockquote>[[File:Imagevscallmobile.png|frameless|469x469px]]</blockquote>
# Your current call will automatically be placed on hold.<blockquote>[[File:Imagevscallmobile1.png|frameless|469x469px]]</blockquote>
# Enter the phone number or extension of the person you'd like to add, then click the green '''Add Call''' button at the bottom of the screen.<blockquote>[[File:Imagevscallmobile2.png|frameless|469x469px]]</blockquote>
# After the second participant answers, click '''Merge''' in the bottom-right corner of the screen to combine both calls.<blockquote>[[File:Imagevscallmobile3.png|frameless|469x469px]]</blockquote>
# Once merged, all participants will be connected in a conference call.<blockquote>[[File:Screenshot 20260710-143351.png|frameless|469x469px]]</blockquote>

=== Ending a Conference Call ===
You have two options for ending a conference call:

* '''Disconnect an individual participant:''' Click the red '''Hang Up''' icon next to that participant's name.
* '''End the conference call for everyone:''' Click the red '''End Call''' button at the bottom of the screen.

== How to Blind Transfer a Call ==
A '''blind transfer''' (also called a '''cold transfer''') sends the caller directly to another phone number or extension without speaking to the recipient first. Once the transfer is complete, you are disconnected from the call.

# While you're on a call, click the '''Transfer''' button in the bottom-left corner of the screen.<blockquote>[[File:Imagevsmobiletransfer.png|frameless|469x469px]]</blockquote>
# Select '''Blind Transfer'''.<blockquote>[[File:Imagevsmobiletransfer1.png|frameless|469x469px]]</blockquote>
# The caller will automatically be placed on hold. Enter the phone number or extension you want to transfer the call to, then click the green '''Transfer''' button (arrow icon) at the bottom of the screen.<blockquote>[[File:Imagevsmobiletransfer3.png|frameless|469x469px]]</blockquote>
# A confirmation message will appear, such as '''"Transferred to 103"''' (or the phone number/extension you entered), indicating that the transfer was successful.<blockquote>[[File:Imagevsmobiletransfer4.png|frameless|469x469px]]</blockquote>

== How to Complete an Attended Transfer ==
An '''attended transfer''' (also called a '''warm transfer''') allows you to speak with the recipient before transferring the original caller to them.

# While you're on a call, click the '''Transfer''' button in the bottom-left corner of the screen.<blockquote>[[File:Imagevsmobiletransfer.png|frameless|469x469px]]</blockquote>
# Select '''Attended Transfer'''.<blockquote>[[File:Imagemobiletransfer.png|frameless|469x469px]]</blockquote>
# The caller will automatically be placed on hold. Enter the phone number or extension you want to transfer the call to, then click the green '''Call''' button (arrows icon) at the bottom of the screen.<blockquote>[[File:Screenshot 20260710-150829.png|frameless|469x469px]]</blockquote>
# Once the second party answers, you can speak with them before completing the transfer. When you're ready to transfer the caller, click the '''Transfer''' button in the bottom-left corner of the screen.<blockquote>[[File:Imagemobiletransfer3.png|frameless|469x469px]]</blockquote>
# A confirmation message will appear stating, '''"Call has been transferred successfully."''', indicating that the transfer is complete.<blockquote>[[File:Imagemobiletransfer4.png|frameless|469x469px]]</blockquote>

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code>

Vested Soft

2026-07-10T20:39:18Z

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This page is part of the [[Support Center]] guides.

= Vested Soft Mobile App =
[[Installing and Using Vested Soft]]

[[Texting with Vested Soft]]

[[Setting a Voicemail Greeting on Vested Soft]]

[[Managing Contacts in the Vested Soft Mobile App]]

[[Managing Your Call History in the Vested Soft Mobile App]]

[[Calling Features and Options on the Vested Soft Mobile App]]

[[Vested Soft Mobile App Settings Overview]]

[[Transferring and Merging Calls in the Vested Soft Mobile App]]

= Vested Soft Desktop App =
[[Installing the Vested Soft Desktop App]]

[[Transferring and Merging Calls in the Vested Soft Desktop App]]

[[Managing Contacts in the Vested Soft Desktop App]]

[[Setting a Voicemail Greeting on the Vested Soft Desktop App]]

[[Managing Your Call History in the Vested Soft Desktop App]]

[[Calling Features and Options on the Vested Soft Desktop App]]

[[Vested Soft Desktop App Settings Overview]]

Transferring and Merging Calls in the Vested Soft Mobile App

2026-07-10T20:39:01Z

ERyter: Created page with "== Log In to the Mobile App == If you're having trouble logging in, please see our article here. == Merging Call == Use Merge when you want to combine separate calls into a conference call. # While you're on a call with the first participant, click '''Add Call''' (the '''+''' icon) in the bottom-right corner of the screen.<blockquote>469x469px</blockquote> # Your current call will..."

== Log In to the Mobile App ==
If you're having trouble logging in, please see our article [[Installing and Using Vested Soft#Logging In|here]].

== Merging Call ==
Use Merge when you want to combine separate calls into a conference call.

# While you're on a call with the first participant, click '''Add Call''' (the '''+''' icon) in the bottom-right corner of the screen.<blockquote>[[File:Imagevscallmobile.png|frameless|469x469px]]</blockquote>
# Your current call will automatically be placed on hold.<blockquote>[[File:Imagevscallmobile1.png|frameless|469x469px]]</blockquote>
# Enter the phone number or extension of the person you'd like to add, then click the green '''Add Call''' button at the bottom of the screen.<blockquote>[[File:Imagevscallmobile2.png|frameless|469x469px]]</blockquote>
# After the second participant answers, click '''Merge''' in the bottom-right corner of the screen to combine both calls.<blockquote>[[File:Imagevscallmobile3.png|frameless|469x469px]]</blockquote>
# Once merged, all participants will be connected in a conference call.<blockquote>[[File:Screenshot 20260710-143351.png|frameless|469x469px]]</blockquote>

=== Ending a Conference Call ===
You have two options for ending a conference call:

* '''Disconnect an individual participant:''' Click the red '''Hang Up''' icon next to that participant's name.
* '''End the conference call for everyone:''' Click the red '''End Call''' button at the bottom of the screen.

== How to Blind Transfer a Call ==
A '''blind transfer''' (also called a '''cold transfer''') sends the caller directly to another phone number or extension without speaking to the recipient first. Once the transfer is complete, you are disconnected from the call.

# While you're on a call, click the '''Transfer''' button in the bottom-left corner of the screen.<blockquote>[[File:Imagevsmobiletransfer.png|frameless|469x469px]]</blockquote>
# Select '''Blind Transfer'''.<blockquote>[[File:Imagevsmobiletransfer1.png|frameless|469x469px]]</blockquote>
# The caller will automatically be placed on hold. Enter the phone number or extension you want to transfer the call to, then click the green '''Transfer''' button (arrow icon) at the bottom of the screen.<blockquote>[[File:Imagevsmobiletransfer3.png|frameless|469x469px]]</blockquote>
# A confirmation message will appear, such as '''"Transferred to 103"''' (or the phone number/extension you entered), indicating that the transfer was successful.<blockquote>[[File:Imagevsmobiletransfer4.png|frameless|469x469px]]</blockquote>

== How to Complete an Attended Transfer ==
An '''attended transfer''' (also called a '''warm transfer''') allows you to speak with the recipient before transferring the original caller to them.

# While you're on a call, click the '''Transfer''' button in the bottom-left corner of the screen.<blockquote>[[File:Imagevsmobiletransfer.png|frameless|469x469px]]</blockquote>
# Select '''Attended Transfer'''.<blockquote>[[File:Imagemobiletransfer.png|frameless|469x469px]]</blockquote>
# The caller will automatically be placed on hold. Enter the phone number or extension you want to transfer the call to, then click the green '''Call''' button (arrows icon) at the bottom of the screen.<blockquote>[[File:Screenshot 20260710-150829.png|frameless|469x469px]]</blockquote>
# Once the second party answers, you can speak with them before completing the transfer. When you're ready to transfer the caller, click the '''Transfer''' button in the bottom-left corner of the screen.<blockquote>[[File:Imagemobiletransfer3.png|frameless|469x469px]]</blockquote>
# A confirmation message will appear stating, '''"Call has been transferred successfully."''', indicating that the transfer is complete.<blockquote>[[File:Imagemobiletransfer4.png|frameless|469x469px]]</blockquote>

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code>

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Calling Features and Options on the Vested Soft Desktop App

2026-07-09T19:41:49Z

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== Log In to the Desktop App ==
If you're having trouble logging in, please see our article [[Installing and Using Vested Soft#Logging In|here]].

== Placing an Outbound Call ==
To place a call, enter the destination phone number or extension into the keypad field, then tap the '''green Call''' button at the bottom of the screen.<blockquote>[[File:Imagevsdesktopappcalls.png|frameless|300x300px]]</blockquote>

== Choosing How to Place Your Call ==
When placing a call, you may be prompted to choose one of the following options:

* '''Call with This Phone''' – Places the call using the Desktop App.
* '''101va - Android''' – Places the call using your Vested Soft Mobile App.
* '''Call with Mobile Phone''' – The app first calls your mobile phone. After you answer, it automatically places the outbound call to the destination number you entered.
* '''Choose Before Each Call''' – Displays these options every time you place a call.

<blockquote>[[File:Imagevsdesktopappcalls1.png|frameless|300x300px]]</blockquote>If you choose '''Call with Mobile Phone''', your recipient will '''not''' see your personal mobile phone number as the caller ID. Instead, your business caller ID will be displayed. This option can be useful if you're experiencing poor data or Wi-Fi connectivity. Otherwise, placing calls directly through the app is recommended for most situations.

If you no longer want to be prompted each time you place a call, select '''Don't Ask Again''' before choosing your preferred calling method.

You can also select your preferred calling method before placing a call by tapping the '''three-dot''' menu to the left of the keypad field.<blockquote>[[File:Imagevsdesktopappcalls2.png|frameless]]</blockquote>

== Setting Up Your Mobile Number ==
To use the '''Call with Mobile Phone''' option, you must first add your mobile phone number to the app.
To add your mobile phone number:

# Click the drop-down of your name in the top-right corner of the screen and click '''Mobile Number'''<blockquote>[[File:Imagevsdesktopappcalling15.png|frameless]]</blockquote>
# Enter your mobile phone number.
# Tab '''Submit''' to save your changes.<blockquote>[[File:Imagevsdesktopappcalling16.png|frameless]]</blockquote>

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code>

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Vested Soft Mobile App Settings Overview

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== Log In to the Mobile App ==
If you're having trouble logging in, please see our article [[Installing and Using Vested Soft#Logging In|here]].

== Accessing Settings ==
To access the mobile app settings, tap the '''Menu''' icon (☰) in the upper-left corner of the screen.<blockquote>[[File:Imagevsmobileappsettings.png|frameless|469x469px]]</blockquote>Then tap '''Settings'''.<blockquote>[[File:Imagevsmobileappsettings1.png|frameless|469x469px]]</blockquote>

== Information ==
'''Update Configuration''' – Forces the mobile application to synchronize and download the latest configuration from the server.<blockquote>[[File:Imagevsmobileappsettings2.png|frameless|433x433px]]</blockquote>'''App Language''' – Select the language used throughout the mobile application.<blockquote>[[File:Imagevsmobileappsettings3.png|frameless|428x428px]]</blockquote>'''Ringtone Selection''' – Choose the ringtone the mobile app will use for incoming calls.<blockquote>[[File:Imagevsmobileappsettings4.png|frameless|431x431px]]</blockquote>'''Theme''' – Switch between the '''Light''' and '''Dark''' application themes.<blockquote>[[File:Imagevsmobileappsettings6.png|frameless|431x431px]]</blockquote>'''Default Contact List''' – Select which contact list opens by default when viewing your contacts. By default, this is set to '''All Contacts'''.<blockquote>[[File:Imagevsmobileappsettings5.png|frameless|434x434px]]</blockquote>'''About Us''' – Opens your organization's '''About Us''' webpage.<blockquote>[[File:Imagevsmobileappsettings7.png|frameless|431x431px]]</blockquote>'''Privacy Policy''' – Opens your organization's '''Terms of Service''' and Privacy Policy webpage.<blockquote>[[File:Imagevsmobileappsettings8.png|frameless|430x430px]]</blockquote>'''Help''' – Opens your organization's Help webpage.<blockquote>[[File:Imagevsmobileappsettings9.png|frameless|433x433px]]</blockquote>

== Advanced ==
'''Advanced Call Settings''' – Provides access to advanced connection settings, including:

* '''WSS Connection Timeout''' – Adjusts how long the app waits before timing out a secure WebSocket connection.
* '''ICE Timeout''' – Adjusts how long the app waits for Interactive Connectivity Establishment (ICE) to negotiate a media connection during call setup.

These settings should generally only be modified if instructed by your system administrator or support team.<blockquote>[[File:Imagevsmobileappsettings10.png|frameless|429x429px]]</blockquote>

== Debugging ==
'''Enable Call Stats''' – When enabled, call diagnostic data is collected, allowing you to download or clear captured logs for troubleshooting purposes.

'''Clear Logs''' – Deletes all currently stored diagnostic logs from the mobile application.

'''Disable Logs''' – Enables or disables diagnostic log collection.

'''Email Logs''' – Opens your device's default email application with the current diagnostic logs attached, allowing you to send them to your support team.

'''WebSocket Test''' – Runs a WebSocket connectivity test to verify that the mobile application can communicate with the service.

'''Exit''' – Closes the mobile application.<blockquote>[[File:Imagevsmobileappsettings11.png|frameless|433x433px]]</blockquote>

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code>

Vested Soft

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This page is part of the [[Support Center]] guides.

= Vested Soft Mobile App =
[[Installing and Using Vested Soft]]

[[Texting with Vested Soft]]

[[Setting a Voicemail Greeting on Vested Soft]]

[[Managing Contacts in the Vested Soft Mobile App]]

[[Managing Your Call History in the Vested Soft Mobile App]]

[[Calling Features and Options on the Vested Soft Mobile App]]

[[Vested Soft Mobile App Settings Overview]]

= Vested Soft Desktop App =
[[Installing the Vested Soft Desktop App]]

[[Transferring and Merging Calls in the Vested Soft Desktop App]]

[[Managing Contacts in the Vested Soft Desktop App]]

[[Setting a Voicemail Greeting on the Vested Soft Desktop App]]

[[Managing Your Call History in the Vested Soft Desktop App]]

[[Calling Features and Options on the Vested Soft Desktop App]]

[[Vested Soft Desktop App Settings Overview]]

Vested Soft Mobile App Settings Overview

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ERyter: Created page with "== Log In to the Mobile App == If you're having trouble logging in, please see our article here. == Accessing Settings == To access the mobile app settings, tap the '''Menu''' icon (☰) in the upper-left corner of the screen. 469x469px Then tap '''Settings'''. 469x469px == Information == '''Update Configuration''' – Forc..."

== Log In to the Mobile App ==
If you're having trouble logging in, please see our article [[Installing and Using Vested Soft#Logging In|here]].

== Accessing Settings ==
To access the mobile app settings, tap the '''Menu''' icon (☰) in the upper-left corner of the screen.

[[File:Imagevsmobileappsettings.png|frameless|469x469px]]

Then tap '''Settings'''.

[[File:Imagevsmobileappsettings1.png|frameless|469x469px]]

== Information ==
'''Update Configuration''' – Forces the mobile application to synchronize and download the latest configuration from the server.

[[File:Imagevsmobileappsettings2.png|frameless|433x433px]]

'''App Language''' – Select the language used throughout the mobile application.

[[File:Imagevsmobileappsettings3.png|frameless|428x428px]]

'''Ringtone Selection''' – Choose the ringtone the mobile app will use for incoming calls.

[[File:Imagevsmobileappsettings4.png|frameless|431x431px]]

'''Theme''' – Switch between the '''Light''' and '''Dark''' application themes.

[[File:Imagevsmobileappsettings6.png|frameless|431x431px]]

'''Default Contact List''' – Select which contact list opens by default when viewing your contacts. By default, this is set to '''All Contacts'''.

[[File:Imagevsmobileappsettings5.png|frameless|434x434px]]

'''About Us''' – Opens your organization's '''About Us''' webpage.

[[File:Imagevsmobileappsettings7.png|frameless|431x431px]]

'''Privacy Policy''' – Opens your organization's '''Terms of Service''' and Privacy Policy webpage.

[[File:Imagevsmobileappsettings8.png|frameless|430x430px]]

'''Help''' – Opens your organization's Help webpage.

[[File:Imagevsmobileappsettings9.png|frameless|433x433px]]

== Advanced ==
'''Advanced Call Settings''' – Provides access to advanced connection settings, including:

* '''WSS Connection Timeout''' – Adjusts how long the app waits before timing out a secure WebSocket connection.
* '''ICE Timeout''' – Adjusts how long the app waits for Interactive Connectivity Establishment (ICE) to negotiate a media connection during call setup.

These settings should generally only be modified if instructed by your system administrator or support team.

[[File:Imagevsmobileappsettings10.png|frameless|429x429px]]

== Debugging ==
'''Enable Call Stats''' – When enabled, call diagnostic data is collected, allowing you to download or clear captured logs for troubleshooting purposes.

'''Clear Logs''' – Deletes all currently stored diagnostic logs from the mobile application.

'''Disable Logs''' – Enables or disables diagnostic log collection.

'''Email Logs''' – Opens your device's default email application with the current diagnostic logs attached, allowing you to send them to your support team.

'''WebSocket Test''' – Runs a WebSocket connectivity test to verify that the mobile application can communicate with the service.

'''Exit''' – Closes the mobile application.

[[File:Imagevsmobileappsettings11.png|frameless|433x433px]]

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code>

Vested Soft Desktop App Settings Overview

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== Log In to the Desktop App ==
If you're having trouble logging in, please see our article [[Installing and Using Vested Soft#Logging In|here]].

== Accessing Settings ==
To access the desktop app settings, click the '''Settings''' (cog wheel) icon in the bottom-left corner of the application.

== Application Settings ==
'''Theme''' – Switch between the '''Light''' and '''Dark''' application themes.

'''Account''' – This setting must remain '''Enabled''' in order to use the desktop application. If disabled, you will not be able to place or receive calls.

'''Auto''' '''Startup''' – When enabled, the desktop app will automatically launch when your computer starts.

'''In-App Notifications''' – When enabled, you'll receive notifications for incoming calls, messages, application status changes, and other events.

'''Always on Top''' – Keeps the desktop application visible above other windows, even when another application is selected.

'''Ringtone''' – When enabled, the app will play a ringtone for incoming calls.

'''Alert''' – When enabled, notification sounds will play for application alerts and updates.

'''Dial Pad Tone''' – When enabled, the app will play keypad tones as you enter numbers using the dial pad.

'''Default Keypad Mode''' – Determines which keypad mode is displayed after a call is connected.

* '''Call''' – Displays the standard dialing keypad, allowing you to place another outbound call if needed.
* '''DTMF''' – Displays the Dual-Tone Multi-Frequency keypad used to interact with automated phone systems, such as auto attendants (AAs), IVRs, conference bridges, and voicemail menus.

'''Ringtone Selection''' – Choose the ringtone the desktop app will use for incoming calls.

'''Default Contact List''' – Select which contact list opens by default when viewing your contacts. By default, this is set to '''All Contacts'''.

'''Time Format''' – Choose between '''12-hour''' or '''24-hour''' time formats for timestamps displayed throughout the application.

'''Concurrent Call Limit''' – Select the maximum number of simultaneous calls you can handle within the desktop app.<blockquote>[[File:Imagevsdesktopappsettings.png|frameless]]</blockquote>

== Devices ==

=== Audio ===
'''Input Device''' – Select the microphone the desktop app will use.

'''Output Device''' – Select the speaker or audio output device the desktop app will use.

'''Output Volume''' – Adjust the volume of audio played through the desktop application.

'''Auto Select Device''' – When enabled, the app will automatically switch to a preferred audio input or output device when one becomes available.

'''Answered Call Device Notification''' – When enabled, the app displays a notification showing which audio device is being used when a call is answered.

=== Video ===
'''Video Preview''' – When enabled, displays a preview of the currently selected camera.

'''Input Device''' – Select the camera the desktop app will use for video calls.

=== Notifications ===
'''Output Device''' – Choose which audio device notification sounds will play through.

'''Notification Volume''' – Adjust the volume of notification sounds.

=== Headset Integration ===
'''Headset''' – If your headset is supported, you can enable headset integration to use compatible features, such as answering or ending calls directly from the headset.<blockquote>[[File:Imagevsdesktopappsettings2.png|frameless]]</blockquote>

== Language ==
Select the language used throughout the desktop application.<blockquote>[[File:Imagevsdesktopappsettings3.png|frameless]]</blockquote>

== About Us ==
Opens our organization's '''About Us''' webpage.<blockquote>[[File:Imagevsdesktopappsettings4.png|frameless]]</blockquote>

== Privacy Policy ==
Opens our organization's '''Terms of Service''' and Privacy Policy webpage.<blockquote>[[File:Imagevsdesktopappsettings5.png|frameless]]</blockquote>

== Send Logs to Support ==
Use this option when requested by support or when reporting an issue.

You can provide a description of the problem you're experiencing. The desktop app will send diagnostic logs from your device to the support and development teams to assist with troubleshooting.<blockquote>[[File:Imagevsdesktopappsettings6.png|frameless|500x500px]]</blockquote>

== Update Configurations ==
Forces the desktop application to synchronize and download the latest configuration from the server.<blockquote>[[File:Imagevsdesktopappsettings7.png|frameless]]</blockquote>

== Test Connection ==
Runs a connection test to evaluate your current network quality and displays additional connection and system information.<blockquote>[[File:Imagevsdesktopappsettings8.png|frameless|600x600px]]</blockquote>

== Debugging Logs ==
'''Call Statistics –''' When enabled, call diagnostic data is collected, allowing you to download or clear captured logs if needed for troubleshooting.

This section also includes '''WebSocket''' and '''API''' connectivity tests to help verify that the desktop app can communicate with the service.<blockquote>[[File:Imagevsdesktopappsettings9.png|frameless|400x400px]]</blockquote>

== Exit ==
Closes the desktop application.

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code>

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