Vested Networks - User contributions [en]

Vested Soft

2026-05-13T14:39:05Z

ERyter:

This page is part of the [[Support Center]] guides.

= Vested Soft Mobile App =
[[Installing and Using Vested Soft]]

[[Texting with Vested Soft]]

= Vested Soft Desktop App =
[[Installing the Vested Soft Desktop App]]

[[Transferring and Merging Calls in the Vested Soft Desktop App]]

Texting with Vested Soft

2026-05-13T14:38:26Z

ERyter: Created page with "Texting is a free feature available to all users. Before you begin, you'll need to complete the '''Texting Enrollment Form''' and contact our support team to activate texting on your account. Once texting has been enabled, follow the steps below to get started. ====== Log In ====== Open Vested Soft from your mobile device and sign in with your user credentials — these are the same as your web portal login. ====== Go to Messaging ====== After logging in, tap the..."

Texting is a free feature available to all users. Before you begin, you'll need to complete the '''[[Texting Enrollment Form]]''' and contact our support team to activate texting on your account.

Once texting has been enabled, follow the steps below to get started.

====== Log In ======
Open Vested Soft from your mobile device and sign in with your user credentials — these are the same as your web portal login.

====== Go to Messaging ======
After logging in, tap the '''chat bubble icon''' in the middle of the navigation bar to open the Messaging page.<blockquote>[[File:Texting 1.2.png|frameless|610x610px]]</blockquote>

====== Create a New Message ======
Tap the '''pencil icon''' to compose a new message.<blockquote>[[File:Texting 2.2.png|frameless|610x610px]]</blockquote>

====== Find a Recipient ======

* To message a colleague internally, enter their '''extension number/name'''.
* To send an SMS to an outside contact, type in their '''phone number'''.

<blockquote>[[File:Texting 3.2.png|frameless|573x573px]]</blockquote>

====== Add the Recipient ======
Select the destination from the dropdown.<blockquote>[[File:Texting 4.2.png|frameless]]</blockquote>

====== Send Your Message ======
Type your message and tap the '''SEND''' button.<blockquote>[[File:Texting 5.2.png|frameless]]</blockquote>

====== Send a Photo or File (MMS) ======
To attach an image, tap the '''paperclip icon''' and select the file you'd like to send.<blockquote>[[File:Texting 6.2.png|frameless]]</blockquote>

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.</code>

File:Texting 6.2.png

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Texting 6.2

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Texting 5.2

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Texting 4.2

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Texting 3.2

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Texting 2.2

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Texting 1.2

NOVA User Portal

2026-05-12T15:47:45Z

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This page is part of the [[Support Center]] guides.
The NOVA User portal is the place for you to make changes/updates to your personal account. Click on any of the links below to view our step by step guides.

== User ==
[[How to Change your Portal Password|How to Change Your Portal Password]]

[[Signing In/Out of a Call Queue]]

[[Creating a Custom Directory]]

[[Vested Networks Google Chrome Extension]]

[[How do I Forward my Extension to my Cellphone?|How to Forward Your Extension to a Cellphone]]

[[How to Modify/Add Speed Dials to your Device|How to Modify/Add Speed Dials to Your Device]]

[[Setting Your Emergency Address]]

[[How to Set Up a Temporary Forward / Time Frame for a Basic User]]

[[How to Update Phone Buttons, BLF Keys and Speed Dials]]

== Messaging & Faxing ==
[[How to send a Text via the Web Portal|How to Send a Text via the NOVA Web Portal]]

[[How to Send a Fax]]

== Voicemail ==
[[How to Change your Voicemail Message|How to Change Your Voicemail Message]]

[[How to Change My Voicemail Password|How to Change Your Voicemail PIN]]

[[How to Check Voicemail Remotely|How to Check Your Voicemail Remotely]]

[[How to transfer a voice mail to another user|How to Transfer a Voicemail to Another User]]

[[How to Configure Voicemail email Notifications]]

== Troubleshooting NOVA Web ==
[[NOVA Web Unregistered]]

How to Update Phone Buttons, BLF Keys and Speed Dials

2026-05-12T15:43:22Z

ERyter: Created page with "= Updating Your Desk Phone Buttons = Once you’re signed into the [https://nova.vestednetworks.com/ portal], click the '''Phones''' tab at the top of the screen. You’ll see a list of desk phones assigned to your extension/user. Locate your phone model in the list: * A '''green checkmark''' means the phone is online and registered properly. * A '''red X''' means the phone is currently offline or not registered. To edit your phone’s buttons, click the '''cog wheel..."

= Updating Your Desk Phone Buttons =
Once you’re signed into the [https://nova.vestednetworks.com/ portal], click the '''Phones''' tab at the top of the screen.

You’ll see a list of desk phones assigned to your extension/user.

Locate your phone model in the list:

* A '''green checkmark''' means the phone is online and registered properly.
* A '''red X''' means the phone is currently offline or not registered.

To edit your phone’s buttons, click the '''cog wheel icon''' on the far right side of the device.

A pop-up window will appear asking:

'''<code>“Edit button configuration for this phone”</code>'''

Click the red '''Yes''' button to continue.<blockquote>[[File:Blf 1.png|frameless|809x809px]]</blockquote>

= Understanding Your Phone Layout =
The phone diagram shown on the screen will vary depending on your phone model.

Most phones will already have:

* '''Lines 1 and 2''' assigned to your extension

These are required default lines and should '''not''' be removed.

In most cases:

* '''Buttons 3 and 4''' are reserved for '''Call Parks'''

These buttons are usually configured by your system administrator and generally should not be changed.<blockquote>[[File:Blf 2.2.png|frameless|810x810px]]</blockquote>

= What Are Call Parks? =
A Call Park allows you to place a caller into a shared holding area with hold music so you can continue working without remaining connected to the call.

Unlike putting someone on hold:

* The call becomes available for anyone else to retrieve
* Other users can pick up the parked call by:
** Dialing the park extension
** Pressing the corresponding phone button

You can tell when a parked call is active because the button indicator changes:

* '''Green''' = Available
* '''Red''' = Someone is parked there

Because Call Parks are system-wide features, basic users cannot edit or change them.

= Dynamic vs Static Buttons =
Most phones are configured using '''Dynamic Buttons'''.

Dynamic buttons automatically update when:

* User names change
* Extensions are updated
* Contact information changes

The portal will show which directory your phone buttons are pulling from.

For example:

* '''All Contacts'''
* A department directory
* A site/location directory

You can change which directory your phone uses if needed.<blockquote>[[File:Blf 3.2.png|frameless|810x810px]]</blockquote>

= Changing a Button =
To clear and reassign a button:

# Click the '''three dots''' next to the button
# Select '''Clear Button'''

<blockquote>[[File:Blf 4.2.png|frameless|810x810px]]</blockquote>Then:

# Open the drop-down menu
# Select '''User (BLF)''' or your system’s equivalent user-monitoring option
# Enter the user’s name or extension number

Optional:

* Add a custom label if desired Note: Custom labels will not update automatically if the user’s name or extension changes later.

<blockquote>[[File:Blf 5.2.png|frameless|810x810px]]</blockquote>

= Adding a Speed Dial =
To create a speed dial:

# Open the button type drop-down menu
# Select '''Speed Dial'''
# Enter the phone number
# Add a custom label for the button name

<blockquote>[[File:Blf 6.2.png|frameless|810x810px]]</blockquote>

= Queue Login / Logout Buttons =
If your organization uses call queues, you can add:

* '''Queue Login'''
* '''Queue Logout'''

These buttons automatically sign you in or out of all queues assigned to your extension/user.<blockquote>[[File:Blf 7.2.png|frameless|810x810px]]</blockquote>

= Rearranging Buttons =
You can move buttons around by:

# Clicking and holding the button number
# Dragging it to a new location

<blockquote>[[File:Blf 8.2.png|frameless|810x810px]]</blockquote>

= Saving Your Changes =
Once you’re finished making changes:

* Click the blue '''Save''' button at the bottom of the screen

To apply the changes immediately:

# Click the arrow next to '''Save'''
# Select '''Save and Resync'''

This will send the updated configuration to your phone the next time it becomes idle.

Important: Resyncing will not disconnect an active call. Your phone will wait until you are no longer on a call before applying the update.<blockquote>[[File:Blf 9.2.png|frameless|810x810px]]</blockquote>

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.</code>

File:Blf 9.2.png

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Blf 9.2

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Blf 8.2

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Blf 7.2

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Blf 3.2

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Blf 2.2

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Blf 1

NOVA User Portal

2026-04-28T14:42:35Z

ERyter: added How to Set Up a Temporary Forward / Time Frame for a Basic User link

This page is part of the [[Support Center]] guides.
The NOVA User portal is the place for you to make changes/updates to your personal account. Click on any of the links below to view our step by step guides.

== User ==
[[How to Change your Portal Password|How to Change Your Portal Password]]

[[Signing In/Out of a Call Queue]]

[[Creating a Custom Directory]]

[[Vested Networks Google Chrome Extension]]

[[How do I Forward my Extension to my Cellphone?|How to Forward Your Extension to a Cellphone]]

[[How to Modify/Add Speed Dials to your Device|How to Modify/Add Speed Dials to Your Device]]

[[Setting Your Emergency Address]]

[[How to Set Up a Temporary Forward / Time Frame for a Basic User]]

== Messaging & Faxing ==
[[How to send a Text via the Web Portal|How to Send a Text via the NOVA Web Portal]]

[[How to Send a Fax]]

== Voicemail ==
[[How to Change your Voicemail Message|How to Change Your Voicemail Message]]

[[How to Change My Voicemail Password|How to Change Your Voicemail PIN]]

[[How to Check Voicemail Remotely|How to Check Your Voicemail Remotely]]

[[How to transfer a voice mail to another user|How to Transfer a Voicemail to Another User]]

[[How to Configure Voicemail email Notifications]]

== Troubleshooting NOVA Web ==
[[NOVA Web Unregistered]]

How to Set Up a Temporary Forward / Time Frame for a Basic User

2026-04-28T14:41:57Z

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= Access the Portal =

# Sign in to the user [https://nova.vestednetworks.com/ portal].
# Navigate to the '''Time Frames''' section.

= Create a New Time Frame =

# Click '''Add Time Frame'''.<blockquote>[[File:Basic User Temp TF 1.2.2.png|frameless|796x796px]]</blockquote>
# Enter a name using your extension and purpose for easy organization (e.g., '''103 – Vacation''').
# In the '''When''' field, select '''Custom'''.
#* This allows you to combine different types of schedules (days, dates, holidays).
# Click '''Save'''.<blockquote>[[File:Basic User Temp TF 2.png|frameless|790x790px]]</blockquote>

The system will automatically open your newly created time frame.

= Add Date(s) and Time(s) =

# Click the '''Add''' button in the top-right corner.
# Choose the appropriate option:
#* '''Days of the Week''' (for recurring schedules)
#* '''Specific Dates''' (for one-time events like vacations)
#* '''Holidays''' (for recurring calendar holidays)

'''Example: Setting a Vacation'''

* Select '''Specific Dates'''.<blockquote>[[File:Basic User Temp TF 3.png|frameless|781x781px]]</blockquote>

* Choose your '''start date''' (e.g., 05/04/2026).
* Default time is 12:00 AM (to cover the full day)
* Choose your '''end date''' (e.g., 05/10/2026).
* Default time is 11:59 PM (to cover the full day)<blockquote>[[File:Basic User Temp TF 4.png|frameless|787x787px]]</blockquote>

* Click the '''+ (plus)''' icon to add the date range.<blockquote>[[File:Basic User Temp TF 5.png|frameless|792x792px]]</blockquote>
* ''Adjust times if needed'' before clicking the red '''Save''' button to save your range.<blockquote>[[File:Basic User Temp TF 6.png|frameless|794x794px]]</blockquote>

You’ll now see the scheduled dates within your time frame. You can edit, delete, or add more as needed.<blockquote>[[File:Basic User Temp TF 7.png|frameless|777x777px]]</blockquote>You can also click the '''Time Frames''' tab at the top of the screen to confirm it has been successfully created.<blockquote>[[File:Basic User Temp TF 8.png|frameless|771x771px]]</blockquote>

= Assign the Time Frame to Your User =

# Navigate to your user settings.
# Click '''Add Rule''' (top-right corner).<blockquote>[[File:Basic User Temp TF 9.png|frameless|790x790px]]</blockquote>
# Select your newly created time frame from the dropdown.<blockquote>[[File:Basic User Temp TF 13.png|frameless|790x790px]]</blockquote>
# Choose how calls should be handled during this time frame:

* '''Do Not Disturb''' (blocks calls), or
* '''Call Forwarding''' → Select '''Always'''
** Enter your extension
** Choose '''Voicemail'''<blockquote>[[File:Basic User Temp TF 10.png|frameless|790x790px]]</blockquote>
** Once you've set your rules, click the red '''Save''' button to apply the changes.

====== Answering Rule Priority Order ======

* Ensure your new time frame is listed '''above''' the '''Default''' time frame.
* The '''Default''' time frame cannot be removed and must remain at the bottom.
* Time frames are processed top-down, so higher ones take priority.

----

=== Final Notes ===

* Your time frame will only show as '''Active''' during the scheduled dates/times.
* If it shows '''Expired''', it simply means there are no upcoming dates—add new ones as needed.
* Voicemail greetings do '''not''' follow time frames and cannot be scheduled.

If you're unsure on how to update your voicemail, check out our guide [[How to Change your Voicemail Message|here]].

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com</code>

File:Basic User Temp TF 1.2.2.png

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Basic User Temp TF 1.2.2

How to Set Up a Temporary Forward / Time Frame for a Basic User

2026-04-28T14:35:38Z

ERyter: Created page with "= Access the Portal = # Sign in to the user [https://nova.vestednetworks.com/ portal]. # Navigate to the '''Time Frames''' section. = Create a New Time Frame = # Click '''Add Time Frame'''.<blockquote>794x794px</blockquote> # Enter a name using your extension and purpose for easy organization (e.g., '''103 – Vacation'''). # In the '''When''' field, select '''Custom'''. #* This allows you to combine different types of sched..."

= Access the Portal =

# Sign in to the user [https://nova.vestednetworks.com/ portal].
# Navigate to the '''Time Frames''' section.

= Create a New Time Frame =

# Click '''Add Time Frame'''.<blockquote>[[File:Basic User Temp TF 1.png|frameless|794x794px]]</blockquote>
# Enter a name using your extension and purpose for easy organization (e.g., '''103 – Vacation''').
# In the '''When''' field, select '''Custom'''.
#* This allows you to combine different types of schedules (days, dates, holidays).
# Click '''Save'''.<blockquote>[[File:Basic User Temp TF 2.png|frameless|790x790px]]</blockquote>

The system will automatically open your newly created time frame.

= Add Date(s) and Time(s) =

# Click the '''Add''' button in the top-right corner.
# Choose the appropriate option:
#* '''Days of the Week''' (for recurring schedules)
#* '''Specific Dates''' (for one-time events like vacations)
#* '''Holidays''' (for recurring calendar holidays)

'''Example: Setting a Vacation'''

* Select '''Specific Dates'''.<blockquote>[[File:Basic User Temp TF 3.png|frameless|781x781px]]</blockquote>

* Choose your '''start date''' (e.g., 05/04/2026).
* Default time is 12:00 AM (to cover the full day)
* Choose your '''end date''' (e.g., 05/10/2026).
* Default time is 11:59 PM (to cover the full day)<blockquote>[[File:Basic User Temp TF 4.png|frameless|787x787px]]</blockquote>

* Click the '''+ (plus)''' icon to add the date range.<blockquote>[[File:Basic User Temp TF 5.png|frameless|792x792px]]</blockquote>
* ''Adjust times if needed'' before clicking the red '''Save''' button to save your range.<blockquote>[[File:Basic User Temp TF 6.png|frameless|794x794px]]</blockquote>

You’ll now see the scheduled dates within your time frame. You can edit, delete, or add more as needed.<blockquote>[[File:Basic User Temp TF 7.png|frameless|777x777px]]</blockquote>You can also click the '''Time Frames''' tab at the top of the screen to confirm it has been successfully created.<blockquote>[[File:Basic User Temp TF 8.png|frameless|771x771px]]</blockquote>

= Assign the Time Frame to Your User =

# Navigate to your user settings.
# Click '''Add Rule''' (top-right corner).<blockquote>[[File:Basic User Temp TF 9.png|frameless|790x790px]]</blockquote>
# Select your newly created time frame from the dropdown.<blockquote>[[File:Basic User Temp TF 13.png|frameless|790x790px]]</blockquote>
# Choose how calls should be handled during this time frame:

* '''Do Not Disturb''' (blocks calls), or
* '''Call Forwarding''' → Select '''Always'''
** Enter your extension
** Choose '''Voicemail'''<blockquote>[[File:Basic User Temp TF 10.png|frameless|790x790px]]</blockquote>
** Once you've set your rules, click the red '''Save''' button to apply the changes.

====== Answering Rule Priority Order ======

* Ensure your new time frame is listed '''above''' the '''Default''' time frame.
* The '''Default''' time frame cannot be removed and must remain at the bottom.
* Time frames are processed top-down, so higher ones take priority.

----

=== Final Notes ===

* Your time frame will only show as '''Active''' during the scheduled dates/times.
* If it shows '''Expired''', it simply means there are no upcoming dates—add new ones as needed.
* Voicemail greetings do '''not''' follow time frames and cannot be scheduled.

If you're unsure on how to update your voicemail, check out our guide [[How to Change your Voicemail Message|here]].

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com</code>

File:Basic User Temp TF 13.png

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Basic User Temp TF 13

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Basic User Temp TF 10

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Basic User Temp TF 9

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Basic User Temp TF 8

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Basic User Temp TF 7

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Basic User Temp TF 5

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Basic User Temp TF 4

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Basic User Temp TF 2

Nova Textly Overview

2026-03-23T17:33:25Z

ERyter: Created the Nova Textly overview

Nova Textly is an SMS platform designed for broadcast messaging, blast messages, and other advanced messaging use cases.

== Getting Started ==
If you do not yet have an account, it will need to be provisioned through our Helpdesk. Please contact support by:

* Calling 972-924-6488 and selecting option 2, or
* Emailing your request to help@vestednetworks.com

== Account Activation ==
Once your account has been created, you will receive an email with the subject line <code>Welcome to Nova Textly</code>

* Open the email and select <code>Confirm Your Account and Set Your Password</code>
* Follow the prompts to complete your account setup

[[File:Novatextlywelcomeemail.png|frameless]]

== Password Reset ==
If you need to reset your password:

* Click <code>Forgot Password?</code> on the login page
* Enter your email address and follow the instructions provided

[[File:Novatextlyforgotpassword.png|frameless]]

== Accessing Nova Textly through the Portal ==
To access Nova Textly in our [https://nova.vestednetworks.com/ portal], click on <code>Apps</code> on the top right corner of the screen, then select <code>Nova Textly</code> or simply click [https://textly.vestednetworks.com/ here].

[[File:Novatextlyportalapp.png|frameless]]

== Installing the Nova Textly Mobile App ==
To begin, you’ll need to install the mobile application on the user’s device.

# Open the '''Apple App Store''' or '''Google Play Store'''.
# Search for '''Nova Textly'''.
# Download and install the app.

Direct links to each app store are provided below:

[https://apps.apple.com/us/app/nova-textly/id6744337248 Apple Download]

[[File:Novatextlyapple2.png|frameless]]

[https://play.google.com/store/apps/details?id=com.vestednetworks.textly&hl=en_US&gl=US Android Download]

[[File:Novatextlyandroid.png|frameless|391x391px]]

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Vested Soft

2026-02-16T15:09:56Z

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This page is part of the [[Support Center]] guides.

= Vested Soft Mobile App =
[[Installing and Using Vested Soft]]

= Vested Soft Desktop App =
[[Installing the Vested Soft Desktop App]]

[[Transferring and Merging Calls in the Vested Soft Desktop App]]

Transferring and Merging Calls in the Vested Soft Desktop App

2026-02-13T23:36:03Z

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= Merging Calls =
Use Merge when you want to combine separate calls into a conference call.

# While on a call with your first caller, add another call by entering the phone number or extension.<blockquote>[[File:Imagetransfervsdesk.png|frameless]]</blockquote>
# Click the green <code>'''Add Call (+)'''</code> icon. It will automatically place the original call on hold.<blockquote>[[File:Imagetransfervsdesk1.png|frameless]]</blockquote>
# Once both calls are connected, select both callers by checking the box to the left of each name.<blockquote>[[File:Imagetransfervsdesk2.png|frameless]]</blockquote>
# Click the <code>'''Merge'''</code> icon (hovering over it will display Merge).<blockquote>[[File:Imagetransfervsdesk3.png|frameless]]</blockquote>
# After merging, you will be in a '''Conference Call''' with both users. Click the dropdown next to '''Conference Call''' to view all participants.<blockquote>[[File:Imagetransfervsdesk4.png|frameless]]</blockquote>

=== Confirm You’re Active in the Call ===
You can confirm your call status by reviewing the '''<code>Mute</code>''' and '''<code>Hold</code>''' icons.

=== Mute Icon ===

* '''White icon''' means you are '''<code>Unmuted</code> (Disabled)''' and can speak to participants.
* '''Gray icon''' means you are '''<code>Muted</code> (Enabled)''' and participants cannot hear you.

=== Hold Icon ===

* '''White icon''' means the call is '''Not on Hold (Disabled)'''. The icon displays '''<code>Pause</code>''', indicating the call is active.
* '''Gray icon''' means the call is '''On Hold (Enabled)'''. The icon displays '''<code>Play</code>''', allowing you to click it to take the caller off hold.<blockquote>[[File:Imagetransfervsdesk5.png|frameless]]</blockquote>

=== Ending a Call ===
To disconnect participants:

# Click the dropdown next to '''Conference Call''' to view all participants.
# Click the red '''<code>Remove Participant</code>''' icon <blockquote>[[File:Imagetransfervsdesk6.png|frameless]]</blockquote>
# Click the '''<code>Hang Up</code>''' button to the right of each participant.<blockquote>[[File:Imagetransfervsdesk7.png|frameless]]</blockquote>

== Transferring a Call ==
To transfer a call:

# Select the person you’d like to transfer the call to by checking the box to the left of their name.<blockquote>[[File:Imagetransfervsdesk8.png|frameless]]</blockquote>
# Click the '''<code>Blind Transfer</code>''' icon (upward-pointing arrow, hovering over it will display '''Blind Transfer''').<blockquote>[[File:Imagetransfervsdesk9.png|frameless]]</blockquote>
# Once selected, the green call button at the bottom of the screen will change to '''<code>Transfer Call</code>''' icon. It will also automatically place the original caller on hold.<blockquote>[[File:Imagetransfervsdesk10.png|frameless]]</blockquote>
# Enter the phone number or extension.
# Click the green '''<code>Transfer Call</code>''' button to complete the transfer.
# Once completed, the call will be transferred and you will be disconnected.<blockquote>[[File:Imagetransfervsdesk11.png|frameless]]</blockquote>

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code>