Vested Networks - User contributions [en]

Vested Networks Google Chrome Extension

2026-09-09T14:38:42Z

ERyter: Updated guide and link for the new Chrome Extension.

= Chrome Extension Installation & Setup Guide =
Follow the steps below to install the Vested Networks Chrome extension, sign in, and configure your settings.

== 1. Install the Chrome Extension ==

# Click [https://chromewebstore.google.com/detail/cdhcnkogincgmmkfobldnegjpdghkadh?utm_source=item-share-cb here] to open the extension in the Chrome Web Store.
# Click Add to Chrome.<blockquote>[[File:Imagechrome2.png|frameless]]</blockquote>
# Once the extension has been installed, locate the puzzle piece icon (Extensions) in the top-right corner of your Chrome browser.
# Click the puzzle piece icon to view your installed extensions.
# Find the extension in the list and click the pin icon to pin it to your browser toolbar for easy access.

== 2. Sign In ==

# Click the extension icon in your Chrome toolbar.
# Click Sign In.<blockquote>[[File:Imagechrome3.png|frameless]]</blockquote>
# A new window will open to the Nova portal login page.<blockquote>[[File:Imagechrome4.png|frameless]]</blockquote>
# Sign in using your normal credentials.

Once you are signed in, you will have access to your call history, contacts, and settings.

== 3. Call History ==
From the Call History section, you can view your calls and use the available filters:

* All – Displays all calls.
* Inbound – Displays incoming calls.
* Outbound – Displays outgoing calls.
* Missed – Displays missed calls.

== 4. Contacts ==
Under the Contacts tab, you can view contacts within your company.

Use the search function to quickly find a specific contact as needed.

== 5. Settings ==
Under the Settings tab, you can configure various extension features and preferences.

=== Click-to-Dial ===
Enable Click-to-Dial to add a call button next to phone numbers displayed on web pages.

=== Screen Pop ===
Enable Screen Pop if you would like the extension to display information when a call is received.

If Screen Pop is enabled, select a Trigger Behavior:

* On Ring – Displays the screen pop when the phone begins ringing.
* On Answer – Displays the screen pop when the call is answered.
* Manual Only – Displays the screen pop only when manually triggered.
* Off – Disables the screen pop.<blockquote>[[File:Imagechrome5.png|frameless]]</blockquote>

=== CRM System ===
The CRM System setting is only needed if your phone system is currently integrated with a CRM.

A CRM integration is not required to use the Screen Pop or Click-to-Dial features.

=== Device Settings ===
Use Device Settings to select which device you would like to use to answer calls.

=== Outbound Caller ID ===
Outbound Caller ID determines the phone number that will be displayed when you make an outbound call.

=== Notifications ===
Under Notifications, you can enable or disable:

* Incoming Calls
* Missed Calls

=== Display Language ===
Use the Display Language dropdown menu to select your preferred language.

== 6. Save Your Changes ==
After making your changes, scroll to the bottom of the Settings tab and click the red Save button to confirm and apply your settings.

You can also click Logout at the bottom of the Settings tab when you are finished using the extension.

If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.

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2026-09-09T14:36:47Z

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2026-09-09T14:35:17Z

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2026-09-09T14:33:48Z

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Support Center

2026-08-18T14:33:44Z

ERyter:

{{DISPLAYTITLE:Support Home}}

= '''Welcome to the Vested Networks Support Center!''' =
[[Quick Reference Guide]]

[[Media:New Customers.mp4|Welcome Video]]

[[Getting to Know Your Phone]]

[[General Questions]]

[[Your Guide to Working Remotely]]
== Basic Users ==
[[NOVA User Portal]]

[[NOVA Web (Progressive Web App)]]

[[Vested Soft]]

[[Help Videos]]

== Advanced Users ==
[[NOVA Manager Portal]]

[[NOVA Integrations]]

[[NOVA Teams]]

[[NOVA MFA]]

== Admins and Resellers ==
[[Network and QoS]]

[[Reseller Guides]]

[[NOVA SSO|Reseller SSO]]

__NOTOC__

Support Center

2026-08-18T14:32:41Z

ERyter:

{{DISPLAYTITLE:Support Home}}

= '''Welcome to the Vested Networks Support Center!''' =
[[Quick Reference Guide]]

[[Media:New Customers.mp4|Welcome Video]]

[[Getting to Know Your Phone]]

[[General Questions]]

[[Your Guide to Working Remotely]]
== Basic Users ==
[[NOVA User Portal]]

[[NOVA Web App (PWA)]]

[[Vested Soft]]

[[Help Videos]]

== Advanced Users ==
[[NOVA Manager Portal]]

[[NOVA Integrations]]

[[NOVA Teams]]

[[NOVA MFA]]

== Admins and Resellers ==
[[Network and QoS]]

[[Reseller Guides]]

[[NOVA SSO|Reseller SSO]]

__NOTOC__

Nova Textly Overview

2026-08-17T19:21:21Z

ERyter:

Nova Textly is an SMS platform designed for broadcast messaging, blast messages, and other advanced messaging use cases.

== Getting Started ==
If you do not yet have an account, it will need to be provisioned through our Helpdesk. Please contact support by:

* Calling 972-924-6488 and selecting option 2, or
* Emailing your request to help@vestednetworks.com

== Account Activation ==
Once your account has been created, you will receive an email with the subject line <code>Welcome to Nova Textly</code>

* Open the email and select <code>Confirm Your Account and Set Your Password</code>
* Follow the prompts to complete your account setup

[[File:Novatextlywelcomeemail.png|frameless]]

== Password Reset ==
If you need to reset your password:

* Click <code>Forgot Password?</code> on the login page
* Enter your email address and follow the instructions provided

[[File:Novatextlyforgotpassword.png|frameless]]

== Accessing Nova Textly through the Portal ==
To access Nova Textly in our [https://nova.vestednetworks.com/ portal], click on <code>Apps</code> on the top right corner of the screen, then select <code>Nova Textly</code> or simply click [https://textly.vestednetworks.com/ here].

[[File:Novatextlyportalapp.png|frameless]]

== Installing the Nova Textly Mobile App ==
To begin, you’ll need to install the mobile application on the user’s device.

# Open the '''Apple App Store''' or '''Google Play Store'''.
# Search for '''Nova Textly'''.
# Download and install the app.

Direct links to each app store are provided below:

[https://apps.apple.com/us/app/nova-textly/id6744337248 Apple Download]

[[File:Novatextlyapple2.png|frameless]]

[https://play.google.com/store/apps/details?id=com.vestednetworks.textly&hl=en_US&gl=US Android Download]

[[File:Novatextlyandroid.png|frameless|391x391px]]

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code>

Managing Conversations in Nova Textly

2026-08-17T19:21:06Z

ERyter: Created page with "The '''Conversations''' section is where you can view, send, and manage text messages with your contacts. This guide walks you through signing in, selecting the correct texting number, starting conversations, managing message history, and using conversation features. == Sign In to Nova Textly == Sign in to Nova Textly using your account credentials. If you are having trouble signing in or do not have access to Nova Textly, please review our guide [https://wiki.vestedne..."

The '''Conversations''' section is where you can view, send, and manage text messages with your contacts. This guide walks you through signing in, selecting the correct texting number, starting conversations, managing message history, and using conversation features.

== Sign In to Nova Textly ==
Sign in to Nova Textly using your account credentials.

If you are having trouble signing in or do not have access to Nova Textly, please review our guide [https://wiki.vestednetworks.com/index.php?title=Nova_Textly_Overview&veaction=edit here].

== Select the Correct SMS Number ==
If you have access to multiple SMS numbers, make sure you select the correct number before sending or receiving messages.

# After signing in, locate the '''number drop-down menu''' in the top-left corner of the screen.
# Click the drop-down and select the SMS number you want to use.
# Once the correct number is selected, click '''Conversations'''.

<blockquote>'''Important:''' Always confirm that you are using the correct SMS number before starting a conversation or sending a message.</blockquote>

== Conversations Overview ==
The '''Conversations''' page is where you will spend most of your time communicating with your contacts.

Active conversations are displayed on the left side of the screen. Select a conversation from the list to view the message history and continue communicating with the contact.

=== Types of Messages ===
There are three types of messages you may see in a conversation:

'''Inbound Messages'''

Messages received from your contact are displayed on the '''left side''' with a '''light gray background'''.

'''Outbound Messages'''

Messages sent from your account are displayed on the '''right side''' with a '''dark gray background'''.

== Opt-In Status ==
Each contact has an '''opt-in status''', which determines whether certain automated texting features can be used for that contact.

A contact's opt-in status affects automated features including:

* Blasts and Contact Lists
* Drip Campaigns
* Reminders
* Other automated messaging features

=== When a Contact Opts Out ===
A contact is automatically marked as '''opted out''' when they reply with one of the following keywords:

* STOP
* END
* QUIT
* CANCEL
* UNSUBSCRIBE
* OPTOUT

=== When a Contact Opts Back In ===
A contact can be marked as opted in when they reply with one of the following keywords:

* START
* UNSTOP
* SUBSCRIBE
* OPTIN

=== Manually Opting Out a Contact ===
You can also manually opt a contact out:

# Open the contact's details.
# Check the '''Opted Out''' checkbox.
# Click '''Update Contact Details'''.

<blockquote>'''Important:''' Depending on your carrier, you may still be able to send transactional or conversational (non-automated) messages to a contact who has opted out. However, when a contact opts out using an opt-out keyword, their carrier may block future messages, and messages may not be delivered.</blockquote>

== Consent Message Status ==
A '''consent message''' provides the recipient with information about who is contacting them, why they are being contacted, and how they can opt out of future messages. For example, a consent message may instruct the recipient to '''reply STOP to unsubscribe'''.

Some organizations require a consent message before users can communicate with certain contacts. This requirement is configured by the account administrator at the organization level.

If consent messages are required for your account, the contact's '''consent message status''' will appear next to their name in the active conversation.

=== Sending a Message to a New Contact ===
When you send a message to a new contact—or to a contact who has not yet received the required consent message—the app will send the consent message before your intended message.

The recipient can then acknowledge the message or opt out of future communications.

Once the consent message has been sent, an indicator will appear in the contact details and conversation view showing the contact's consent message status.

=== Starting a New Conversation ===
You can start a new conversation from the '''New Conversation''' button in the top-right corner of the app.

You can either enter a phone number manually or select an existing contact from your address book.

'''Send to a Phone Number'''

# Click '''New Conversation'''.
# Enter the phone number in the '''Send to Phone Number''' field.
# Click '''Start Conversation'''.
# Enter and send your message.

'''Choose an Existing Contact'''

# Click '''New Conversation'''.
# Search for the contact or scroll through your address book.
# Select the contact.
# Enter and send your message.

== Archiving Conversations ==
We recommend archiving inactive conversations to help maintain the best possible performance and user experience.
When you archive a conversation:

* The conversation is removed from the active conversation list.
* All message history is retained.
* The conversation can still appear in search results.

<blockquote>'''Note:''' There is currently no dedicated view for browsing all archived conversations. Archived conversations can still be located through search.</blockquote>

=== Archive Conversations in Bulk ===
If you have multiple inactive conversations to archive, you can archive them in bulk.

# Select the checkbox next to each conversation you want to archive.
# To select all conversations, use the checkbox at the top of the conversation list.
# Click the '''Archive''' button in the top-right corner of the list.

=== Archive an Individual Conversation ===
To archive a single conversation:

# Open or locate the conversation.
# Click the '''Action''' drop-down menu.
# Select '''Archive'''.

== Deleting a Conversation ==
You can permanently delete an individual conversation and its message history.

# Locate the conversation.
# Click the '''Action''' drop-down menu.
# Select '''Delete'''.
# Confirm that you want to delete the message history.

<blockquote>'''Warning:''' Deleting a conversation permanently removes all messages associated with it. '''This action cannot be undone'''

'''Notice:''' Your administrator may disable the Delete option depending on your account type or organization settings.</blockquote>

== Conversation Features ==

=== Export Message History ===
You can export the message history from an individual conversation.

# Open the conversation you want to export.
# Select '''Export Messages'''.
# Choose a '''Start Date''' and '''End Date'''.
# Select an export format:
#* '''CSV'''
#* '''HTML'''
# Click '''Export'''.

<blockquote>'''Note:''' The start and end dates must be within '''7 days''' of each other.</blockquote>

=== Sending MMS Messages ===
The Text App supports sending and receiving '''MMS messages''', including pictures and videos.

MMS file support may vary depending on the recipient's carrier.

====== Send an MMS ======

# Open the conversation.
# In the message composer, click the '''camera icon'''.
# Select the picture or video you want to attach.
# Send the message.

<blockquote>'''Note:''' MMS support is currently limited to pictures and videos. Additional file types may be supported in the future, and available file types can vary by carrier.</blockquote>

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code>

Installing the Vested Soft Desktop App

2026-08-17T17:48:10Z

ERyter: Updated links to 3.38.20 for both Win and MAC.

= Installing the App =
To begin, you'll first install the desktop application on the user's device.

Click the direct links below to install the app onto your desktop:

[https://tragofone.vestednetworks.com:8091/deskappUpgradeFiles/beta/win.exe Windows]

[https://tragofone.vestednetworks.com:8091/deskappUpgradeFiles/beta/mac.dmg MAC]

= Logging In =
Once you've installed and opened, open it to access the login screen.

* Enter your '''username''' and '''password'''.
* If you received a welcome email, use the credentials you created during that setup process.

<blockquote>[[File:ImageDeskApp.png|frameless|364x364px]]</blockquote>

=== Default Credentials ===

* '''Username:''' Your extension followed by your account name
** Example: <code>101@DomainName</code>
* '''Password:''' <code>Vested25</code>
** By default, the password will be set to Vested25.

If you are unsure of your username or password, please contact your office manager or reach out to our Technical Support Center for assistance.

You can also attempt to reset your password by clicking on the <code>Forgot Password? Click Here</code> option at the login screen:<blockquote>[[File:ImageVSDeskResetPWD.png|frameless|361x361px]]</blockquote>Once you've enetered your login name, click the <code>Continue</code> button.<blockquote>[[File:ImageVSDeskPWD1.png|frameless|362x362px]]</blockquote>Once this is done, you'll be able to check the email address assigned to your user and reset the password.<blockquote>[[File:ImageVSDeskPWDReset.png|frameless|366x366px]]</blockquote><code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code>

Installing and Use of Vested's Mobile APP

2026-08-03T14:35:45Z