Vested Networks - User contributions [en]

Adding the NOVA Teams Application to Microsoft Teams

2024-04-25T15:57:12Z

Cbecker:

This page is part of the [[NOVA Teams]] guides.

= NOVA Teams Application =
'''Our Teams phone integration includes an app within Microsoft Teams that allows you to navigate the NOVA web portal without having to leaves the Teams application.'''

=== Once logged into Teams, click on the three dots on the left hand side ===
<blockquote>[[File:NOVA-Teams-App1.png|frameless|383x383px]]</blockquote>

=== You should see our PBX app displayed. If not, search for NOVA Teams ===
<blockquote>[[File:NOVATeams.png|frameless|484x484px]]</blockquote>

=== Once you add this application to Teams, you will be able to use the NOVA web portal without having to leave the application ===
'''If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket [mailto:help@vestednetworks.com here].'''
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File:NOVATeams.png

2024-04-25T15:56:52Z

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NOVATeams

Setting Your Emergency Address

2024-04-22T16:30:12Z

Cbecker: Created page with " = Prompting a User to Update their Emergency Address = In today’s workplace, users often change locations for a number of reasons, and their devices follow with them. The DLR E911 feature recognizes this, and will prompt for new location information when it thinks a user has physically changed their location, to keep emergency responders up to date. = IP Detection Window = If the portal or NOVA Web phone detect that your IP address has changed, a user will be prompte..."

= Prompting a User to Update their Emergency Address =
In today’s workplace, users often change locations for a number of reasons, and their devices follow with them. The DLR E911 feature recognizes this, and will prompt for new location information when it thinks a user has physically changed their location, to keep emergency responders up to date.

= IP Detection Window =
If the portal or NOVA Web phone detect that your IP address has changed, a user will be prompted with a modal window.<blockquote>[[File:UserAddress.png|frameless|561x561px]]</blockquote>

=== Ignoring the IP Detection Window ===
If you are logging in to the NOVA web portal from a temporary location, or if you are logging in from a location that is different than where your desk phone is located, then no further action is needed. You can simply click "Close."

= Adding Specific Location Information =
One of the biggest advantages to the new 911 system is the ability for each user to include specific location information that will be forwarded to the 911 dispatch center. While we do not require users to configure location information about their device, '''it is strongly recommended.'''

=== Adding Location Information via the IP Detection Window ===
To add specific location information for your device directly from the IP detection Window. Click "Set Address" and then "Add Location information"<blockquote>[[File:UserAddress2.png|frameless|461x461px]][[File:UserAddress3.png|frameless|522x522px]]</blockquote>Enter specific location information about your desk phone to be forwarded to First Responders in the event you dial 911.<blockquote>[[File:UserAddress4.png|frameless|473x473px]]

'''Address Name:''' It is best practice to copy the name of the existing address, and then add a "-" followed by the specific location. This allows us to better manage emergency addresses in the NOVA portal when we perform audits of the 911 system

'''Location:''' This section is where you add the specific location information about your device. In this example, I added the description: "Second Floor. Turn right off the elevator, second office on your right. Office 202."</blockquote>Once you have added your desired location information, click the "Save" button on the IP detection window

=== Adding Location Information via the User Profile ===
If you are logging in to the web portal at your office, then you will more than likely not receive the IP Detection Window when logging in, since your IP address will match the configured address for your user. However, we still '''strongly recommend''' adding specific location information about your device.

To configure your specific location information, click the drop down in the top right, and then choose "Profile"<blockquote>[[File:UserAddress5.png|frameless]]

If you are an office Manager, then you will need to first click "My Account" and then "Profile"

[[File:UserAddress6.png|frameless]][[File:UserAddress7.png|frameless]]</blockquote>In the "Edit Caller ID Information" section, you will see your Emergency Address listed. Click "Add location description" and add the specific location information for your device<blockquote>[[File:UserAddress8.png|frameless|570x570px]][[File:UserAddress4.png|frameless|473x473px]]

'''Address Name:''' It is best practice to copy the name of the existing address, and then add a "-" followed by the specific location. This allows us to better manage emergency addresses in the NOVA portal when we perform audits of the 911 system

'''Location:''' This section is where you add the specific location information about your device. In this example, I added the description: "Second Floor. Turn right off the elevator, second office on your right. Office 202."</blockquote>Once you have added your desired location information, click "Save" at the bottom of the screen

= Changing Your Emergency Address =
If you moved locations and took your desk phone with you, then it is important you update your emergency address.

=== Work From Home Configuration ===
If you work from your home, then you will need to change your emergency address to your personal residence. While it is unlikely you would think to use your desk phone at home to dial 911, it's best to be prepared.

==== Adding an Emergency Address via the IP Detection Window ====
If you were prompted to change your address when logging in to the NOVA web portal, then you can configure the address directly from this window.

Click "Set Address," click the drop down menu, and choose the option to "Add a New Address"<blockquote>[[File:UserAddress2.png|frameless|461x461px]][[File:UserAddress9.png|frameless|491x491px]]</blockquote>Fill in the address information for your residence, and then click "Validate."<blockquote>[[File:UserAddress10.png|frameless|506x506px]]

'''Address Name:''' This is a label for your address inside of the NOVA Web portal. You can give your address any name you would like

'''Caller Name:''' Remember, you are configuring the information that will be sent to 911 dispatchers in the event of an emergency. Since the device is located at your home, it is best practice to make the Caller Name be your full name. ''This will '''NOT''' effect your caller ID displayed when making calls to clients/customers''

'''Location:''' Utilize this field to provide any additional information to help First Responders find you as quickly as possible. Enter your Apartment/building number, gate codes, specific directions, etc.</blockquote>Once you Validate the address, click the "Save" button at the bottom of the screen.

==== Adding an Emergency Address via the User Profile ====
If log in to the NOVA portal using a VPN to your office, you may not be prompted to change your address when logging in. However, you still need to update your address to match your residence

To add a new emergency address, click the drop down in the top right, and then choose "Profile"<blockquote>[[File:UserAddress5.png|frameless]]

If you are an office Manager, then you will need to first click "My Account" and then "Profile"

[[File:UserAddress6.png|frameless]][[File:UserAddress7.png|frameless]]</blockquote>In the "Edit Caller ID Information" section, you will see your Emergency Address listed. Click the drop down and choose the option to "Add a new Address"<blockquote>[[File:UserAddress9.png|frameless|491x491px]]</blockquote>Fill in the address information for your residence, and then click "Validate."<blockquote>[[File:UserAddress10.png|frameless|506x506px]]

'''Address Name:''' This is a label for your address inside of the NOVA Web portal. You can give your address any name you would like

'''Caller Name:''' Remember, you are configuring the information that will be sent to 911 dispatchers in the event of an emergency. Since the device is located at your home, it is best practice to make the Caller Name be your full name. ''This will '''NOT''' effect your caller ID displayed when making calls to clients/customers''

'''Location:''' Utilize this field to provide any additional information to help First Responders find you as quickly as possible. Enter your Apartment/building number, gate codes, specific directions, etc.</blockquote>Once you Validate the address, click the "Save" button at the bottom of the screen.

= Choosing an Emergency Address from the Domain Addresses List =
If you work for an organization with multiple sites and you move to a different site, then more than likely the address already exists in the Domain Addresses list.

Click the drop down menu, and select the site name that corresponds with your location, and click "Save"<blockquote>[[File:UserAddress11.png|frameless|466x466px]]</blockquote>

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NOVA User Portal

2024-04-22T14:42:01Z

Cbecker:

This page is part of the [[Support Center]] guides.
The NOVA User portal is the place for you to make changes/updates to your personal account. Click on any of the links below to view our step by step guides.

== User ==
[[How to Change your Portal Password|How to Change Your Portal Password]]

[[Signing In/Out of a Call Queue]]

[[Creating a Custom Directory]]

[[Vested Networks Google Chrome Extension]]

[[How do I Forward my Extension to my Cellphone?|How to Forward Your Extension to a Cellphone]]

[[How to Modify/Add Speed Dials to your Device|How to Modify/Add Speed Dials to Your Device]]

[[Setting Your Emergency Address]]

== Messaging & Faxing ==
[[How to send a Text via the Web Portal|How to Send a Text via the NOVA Web Portal]]

[[How to Send a Fax]]

== Voicemail ==
[[How to Change your Voicemail Message|How to Change Your Voicemail Message]]

[[How to Change My Voicemail Password|How to Change Your Voicemail PIN]]

[[How to Check Voicemail Remotely|How to Check Your Voicemail Remotely]]

[[How to transfer a voice mail to another user|How to Transfer a Voicemail to Another User]]

[[How to Configure Voicemail email Notifications]]

Emergency Addresses Overview

2024-04-15T17:30:41Z

Cbecker: Created page with "= What are Emergency Addresses? = Emergency Addresses are the physical addresses sent to First Responders. They need to be as specific as possible to ensure quick response times = Emergency Address Hierarchy = === '''Domain Default''' === This will be the default address for any new user created on a domain. '''''This will only take precedence if there is no Site or User specific Emergency Address''''' === '''Site Default''' === This will be used as the default addres..."

= What are Emergency Addresses? =
Emergency Addresses are the physical addresses sent to First Responders. They need to be as specific as possible to ensure quick response times

= Emergency Address Hierarchy =

=== '''Domain Default''' ===
This will be the default address for any new user created on a domain. '''''This will only take precedence if there is no Site or User specific Emergency Address'''''

=== '''Site Default''' ===
This will be used as the default address for any users assigned to the Site. '''''This will only take precedence if there is no User specific Emergency Address'''''

=== '''User Addresses''' ===
This will be the address you specify for one user. Ideally this will be used to add specific location information for the desk phone.

= Creating an Emergency Address =
All Emergency Addresses should be configured through the '''Inventory>Emergency Addresses''' tab on the domain. <blockquote>[[File:Addresses.png|frameless|1001x1001px]]

[[File:Addresses2.png|frameless|657x657px]]

</blockquote>

File:Addresses2.png

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Addresses

Emergency Endpoints Overview

2024-04-15T17:18:58Z

Cbecker: Created page with "= What is an Emergency Endpoint? = This is different than an emergency address, and a DLR E911 Endpoint has two primary uses: * Provides an Endpoint ID (also known as call back number), which is the unique identifier a carrier needs to route emergency calls. When user e911 address are added, the Endpoint ID is referenced in the Emergency Caller ID field. * Used as a failover address should the Netsapiens DLR service fail to generate a location description XML = Cr..."

= What is an Emergency Endpoint? =
This is different than an emergency address, and a DLR E911 Endpoint has two primary uses:

* Provides an Endpoint ID (also known as call back number), which is the unique identifier a carrier needs to route emergency calls. When user e911 address are added, the Endpoint ID is referenced in the Emergency Caller ID field.
* Used as a failover address should the Netsapiens DLR service fail to generate a location description XML

= Creating an Emergency Endpoint =
There should only be ONE Emergency Endpoint configured per domain. Any other site/location addresses will be set as an Emergency Address

To configure an Emergency Endpoint, go to '''Inventory>Emergency Endpoints'''<blockquote>[[File:Endpoint.png|frameless|1276x1276px]]</blockquote><blockquote>[[File:Endpoint2.png|frameless|701x701px]]</blockquote>The "Call Back Number" should be the company's main phone number

= Apply the Emergency Endpoint to All Users =
The Emergency Endpoint needs to be applied to ALL users on the domain

=== Applying an Emergency Endpoint via the Emergency Endpoints Tab ===
Applying an Emergency Endpoint via the Emergency Endpoint Tab<blockquote>[[File:Endpoint3.png|frameless|1164x1164px]]

[[File:Endpoint4.png|frameless|534x534px]]</blockquote>'''Important Note:''' There is currently a visual bug with v44 that will display an error message at the top of the screen after following this process. The Emergency Endpoints will successfully be applied to the users, this is just a visual bug

=== Applying an Emergency Endpoint via the Users Tab ===
Emergency Endpoints are tied to the Emergency Caller ID field in a user's profile. To apply the Emergency Endpoint, select all the users and perform a "Bulk Edit" to assign the Emergency Caller ID to all users<blockquote>[[File:Endpoint5.png|frameless|1043x1043px]]

[[File:Endpoint6.png|frameless|655x655px]]</blockquote>
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Reseller Guides

2024-04-15T17:06:40Z

Cbecker:

This page is part of the [[Support Center]] guides.

== NOVA Overview ==
[[NOVA Reseller Home Page]]

[[NOVA Reseller Domains Page]]

[[NOVA Reseller Call History Page]]

[[NOVA Reseller Inventory Page]]

[[NOVA Reseller SIP Trunk Page]]

[[NOVA Fax Integration]]

== Emergency Calling ==
[[Emergency Endpoints Overview]]

[[Emergency Addresses Overview]]

[[New Domains|Configuring Emergency Calling for New Installs]]

Reseller Guides

2024-04-15T16:59:54Z

Cbecker: /* NOVA Overview */

Emergency After Hours On-Call Policy

2024-02-21T16:03:00Z

Cbecker:

== Emergency Support Policy ==
To continue offering responsive and high-quality support outside of normal business hours, we will introduce a nominal fee for non-emergency support calls made after hours.

This change will enable us to allocate resources more effectively and ensure that our team can continue providing the level of support you've come to expect from us, at any hour.

'''Any non-emergency request made for our on-call technician will incur a one time fee of $100.'''

(Our on-call technician will attempt to contact the decision maker at your location before any work is performed or charges issued.)

== What Constitutes an Emergency to Vested Networks? ==
Emergencies are defined by Vested Networks as any event that is not considered preventable.

Some examples of Emergency requests are as follows:

* Vested Managed Internet Outage
* Vested Phone Service Outage (All inbound/outbound calls failing)
* Vested Networks device outage (Phone unregistered)
* Vested Mikrotik router outage (ISP modem is online, but no internet from OUR router)
* Acts of Nature (Fire, flood, etc.)

== What Type of Call Would Incur a Fee? ==
Any call that does not fall under one of the categories expressed above is subject to a one time fee of $100.

Some examples of Non-Emergency Calls

* Internet Service Provider modem swap that was not scheduled with the Support Team ahead of time
* User changes (Name, Email Address, etc.)
* Faxing service issues
* Call routing adjustments / Holiday messages / Temporary Forwarding
* Portal Training

''**The list above is just an example of common scenarios and does not fully cover all calls deemed non-emergent**''

== Scheduling After Hours Work ==
We understand given the fact we deploy network routers for your business, there may come a time where our support team is needed to assist in network maintenance outside of normal business hours. Rest assured, this type of work is something we provide when you are a Vested Networks customer. However, to ensure our technician is fully prepared for the work needing to be performed, we require you schedule any after hours work with us by calling our support team during business hours at least 48 hours prior to the date of the work.

NOVA Web (Progressive Web App)

2024-02-08T16:41:54Z

Cbecker:

== What is a PWA (Progressive Web App)? ==
A progressive web app (PWA) is a website that looks and behaves as if it is a Desktop app. PWAs are built to take advantage of native mobile device features, without requiring the end user to visit an app store, make a purchase and download software locally. This means you are able to download the NOVA Web App to your PC, and it will behave like a stand alone application. You will be able to receive windows/MAC notifications of incoming/missed calls, voicemails, chat/SMS, etc. In addition, you can choose the NOVA Web Phone as a dialer when using built in click 2 call functions on your machine

== Downloading the NOVA Web PWA For Desktop ==

# Log in to nova.vestednetworks.com
# Once logged in, click on the '''Apps''' drop down in the top right, and chose the option for '''NOVA Web'''<blockquote>[[File:PWA.png|frameless|349x349px]]</blockquote>
# Once in the NOVA Web application, you will notice a download symbol in the top right of your address bar. This is where you click to '''Download''' the NOVA Web Progressive Web Application<blockquote>[[File:PWA2.png|frameless]] [[File:PWA4.png|frameless]]</blockquote>
# Once installed, you will see the application in your task bar at the bottom of your PC. This is where you can right-click on the application and pin it to your task bar for future use<blockquote>[[File:PWA5.png|frameless]]</blockquote>

== Downloading the NOVA Web PWA For Android Mobile Device ==

# Launch google chrome on your mobile device and navigate to nova.vestednetworks.com, and log in with your user credentials
# Once logged in, tap on the '''Apps''' drop down in the top right. Then, tap on the option for '''NOVA Web'''<blockquote>[[File:MobilePWA01.png|frameless|420x420px]]</blockquote>
# Once '''NOVA Web''' has been launched, tap on the three lines at the top left to open the side bar<blockquote>[[File:MobilePWA02.png|frameless|420x420px]]</blockquote>
# Tap on the '''Settings''' option <blockquote>[[File:MobilePWA03.png|frameless|470x470px]]</blockquote>
# Lastly, tap on the '''Install PWA''' option<blockquote>[[File:MobilePWA04.png|frameless|472x472px]]</blockquote>
# Once the PWA is installed, you should see the icon appear on your home screen/apps page<blockquote>[[File:MobilePWA05.png|frameless|420x420px]]</blockquote>

== Further Learning ==
Here is a link to a video that goes over the NOVA Web application features and functions

[[Media:Vested Networks Basics - NOVA Web.mp4|Nova Web Tutorial]]
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NOVA User Portal

2024-02-08T15:33:54Z

Cbecker:

This page is part of the [[Support Center]] guides.
The NOVA User portal is the place for you to make changes/updates to your personal account. Click on any of the links below to view our step by step guides.

== User ==
[[How to Change your Portal Password|How to Change Your Portal Password]]

[[Signing In/Out of a Call Queue]]

[[Creating a Custom Directory]]

[[Vested Networks Google Chrome Extension]]

[[How do I Forward my Extension to my Cellphone?|How to Forward Your Extension to a Cellphone]]

[[How to Modify/Add Speed Dials to your Device|How to Modify/Add Speed Dials to Your Device]]

== Messaging & Faxing ==
[[How to send a Text via the Web Portal|How to Send a Text via the NOVA Web Portal]]

[[How to Send a Fax]]

== Voicemail ==
[[How to Change your Voicemail Message|How to Change Your Voicemail Message]]

[[How to Change My Voicemail Password|How to Change Your Voicemail PIN]]

[[How to Check Voicemail Remotely|How to Check Your Voicemail Remotely]]

[[How to transfer a voice mail to another user|How to Transfer a Voicemail to Another User]]

[[How to Configure Voicemail email Notifications]]

Support Center

2024-02-08T15:17:54Z

Cbecker:

{{DISPLAYTITLE:Support Home}}

= '''Welcome to the Vested Networks Support Center!''' =
[[Quick Reference Guide]]

[[Media:New Customers.mp4|Welcome Video]]

[[Getting to Know Your Phone]]

[[General Questions]]

[[Your Guide to Working Remotely]]
== Basic Users ==
[[NOVA User Portal]]

[[Help Videos]]

== Advanced Users ==
[[NOVA Manager Portal]]

[[NOVA Teams]]

[[NOVA SSO]]

== Admins and Resellers ==
[[Network and QoS]]

[[Reseller Guides]]

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Your Guide to Working Remotely!

2024-02-08T15:16:18Z

Cbecker: Cbecker moved page Your Guide to Working Remotely! to Your Guide to Working Remotely: exclude the !

#REDIRECT [[Your Guide to Working Remotely]]

Your Guide to Working Remotely

2024-02-08T15:16:18Z

Cbecker: Cbecker moved page Your Guide to Working Remotely! to Your Guide to Working Remotely: exclude the !

Vested Networks offers you a a wide range of options for you to work anywhere with an internet connection. Choose the link below that best suits your needs!
[[Using your Desk Phone at Home|Connecting Desk Phone to Ethernet]]

[[Connecting Desk Phone to WiFi]]

[[Vested Mobile]]

[[NOVA Web (Progressive Web App)]]

[[NOVA HD Video Conferencing]]

[[How to Check Voicemail Remotely]]

Emergency After Hours On-Call Policy

2024-02-05T22:04:44Z

Cbecker:

== Emergency Support Policy ==
To continue offering responsive and high-quality support outside of normal business hours, we will introduce a nominal fee for non-emergency support calls made after hours. This change will enable us to allocate resources more effectively and ensure that our team can continue providing the level of support you've come to expect from us, at any hour.

'''Any non-emergency voicemail left for the on-call technician will incur a one time fee of $100.'''

== What Constitutes an Emergency to Vested Networks? ==
Emergencies are defined by Vested Networks as any event that is not considered preventable.

Some examples of Emergency requests are as follows:

* Vested Managed Internet Outage
* Vested Phone Service Outage (All inbound/outbound calls failing)
* Vested Networks device outage (Phone unregistered)
* Vested Mikrotik router outage (ISP modem is online, but no internet from OUR router)
* Acts of Nature (Fire, flood, etc.)

== What Type of Call Would Incur a Fee? ==
Any call that does not fall under one of the categories expressed above is subject to a one time fee of $100.

Some examples of Non-Emergency Calls

* Internet Service Provider modem swap that was not scheduled with the Support Team ahead of time
* User changes (Name, Email Address, etc.)
* Faxing service issues
* Call routing adjustments that were known ahead of time and not disclosed to our help desk
* Portal Training

''**This list above is just an example of common scenarios and does not fully cover all calls deemed non-emergent**''

== Scheduling After Hours Work ==
We understand given the fact we deploy network routers for your business, there may come a time where our support team is needed to assist in network maintenance outside of normal business hours. Rest assured, this type of work is something we provide when you are a Vested Networks customer. However, to ensure our technician is fully prepared for the work needing to be performed, we require you schedule any after hours work with us by calling our support team during business hours at least 48 hours prior to the date of the work.

Emergency After Hours On-Call Policy

2024-02-05T21:17:21Z

Cbecker: Created page with "== Emergency Support == We understand that emergencies don't adhere to business hours. Rest assured, support for real emergencies or service outages will not incur any additional fees, regardless of when they occur. Our priority is to ensure your service is always running smoothly. == What Constitutes an Emergency to Vested Networks? == Emergencies are defined by Vested Networks as any event that is not considered preventable. Some examples of Emergency requests are a..."

== Emergency Support ==
We understand that emergencies don't adhere to business hours. Rest assured, support for real emergencies or service outages will not incur any additional fees, regardless of when they occur. Our priority is to ensure your service is always running smoothly.

== What Constitutes an Emergency to Vested Networks? ==
Emergencies are defined by Vested Networks as any event that is not considered preventable.

Some examples of Emergency requests are as follows:

* Vested Managed Internet Outage
* Vested Phone Service Outage (All inbound/outbound calls failing)
* Vested Networks device outage (Phone unregistered)
* Vested Mikrotik router outage (ISP modem is online, but no internet from OUR router)
* Acts of Nature (Fire, flood, etc.)

'''**Any service request outside of the list above will result in a fee of $100**'''

Main Page

2024-02-05T20:45:22Z

Cbecker:

Winter temperatures are quickly approaching. ☃️❄️
Here is how to adjust your timeframes in case of a storm or bad weather.

[[Creating a Temp Forward/Holiday Message]]

<big>Visit our [[Support Center]] for a full list of guides and "How to" articles!</big>

= Contact Info =

=== Phone - ===
Main Number: 972-924-6012

Support Number: HELP (4376) or 972-924-6464

=== Email - ===
Billing: [mailto:customerbilling@vestenetworks.com customerbilling@vestenetworks.com]

Support email: [mailto:help@vestednetworks.com help@vestednetworks.com]

=== Call Center Hours - ===
{| class="wikitable"
!Day
!Time
|-
|Sunday
|*
|-
|Monday
|8:00A - 5:00P *
|-
|Tuesday
|8:00A - 5:00P *
|-
|Wednesday
|8:00A - 5:00P *
|-
|Thursday
|8:00A - 5:00P *
|-
|Friday
|8:00A - 5:00P *
|-
|Saturday
|*
|}

=== Emergency On-Call Support ===
[[Emergency After Hours On-Call Policy]]
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NOVA Web (Progressive Web App)

2024-02-05T17:33:13Z

Cbecker: /* Downloading the NOVA Web PWA For Desktop */

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Cbecker:

MobilePWA

Your Guide to Working Remotely

2024-01-18T18:01:48Z

Cbecker:

NOVA User Portal

2024-01-18T18:00:56Z

Cbecker:

This page is part of the [[Support Center]] guides.

== General Guides ==
[[Creating a Custom Directory]]

[[Vested Networks Google Chrome Extension]]

[[How to Change your Voicemail Message|How to Change Your Voicemail Message]]

[[How to Send a Fax]]

[[How to send a Text via the Web Portal|How to Send a Text via the NOVA Web Portal]]

[[How do I Forward my Extension to my Cellphone?|How to Forward Your Extension to a Cellphone]]

[[How to Change your Portal Password|How to Change Your Portal Password]]

[[How to Change My Voicemail Password|How to Change Your Voicemail PIN]]

[[How to Modify/Add Speed Dials to your Device|How to Modify/Add Speed Dials to Your Device]]

[[How to transfer a voice mail to another user|How to Transfer a Voicemail to Another User]]

[[Signing In/Out of a Call Queue]]

[[How to Check Voicemail Remotely|How to Check Your Voicemail Remotely]]

NOVA Web (Progressive Web App)

2024-01-18T17:59:01Z

Cbecker: /* What is a PWA (Progressive Web App)? */