How to Set Up a Temporary Forward / Time Frame for a Basic User

Access the Portal

1. Sign in to the user portal.
2. Navigate to the Time Frames section.

Create a New Time Frame

1. Click Add Time Frame.

   

2. Enter a name using your extension and purpose for easy organization (e.g., 103 – Vacation).
3. In the When field, select Custom.
   • This allows you to combine different types of schedules (days, dates, holidays).
4. Click Save.

   

The system will automatically open your newly created time frame.

Add Date(s) and Time(s)

1. Click the Add button in the top-right corner.
2. Choose the appropriate option:
   • Days of the Week (for recurring schedules)
   • Specific Dates (for one-time events like vacations)
   • Holidays (for recurring calendar holidays)

Example: Setting a Vacation

• Select Specific Dates.

  

• Choose your start date (e.g., 05/04/2026).
• Default time is 12:00 AM (to cover the full day)
• Choose your end date (e.g., 05/10/2026).
• Default time is 11:59 PM (to cover the full day)

  

• Click the + (plus) icon to add the date range.

  

• Adjust times if needed before clicking the red Save button to save your range.

  

You’ll now see the scheduled dates within your time frame. You can edit, delete, or add more as needed.

You can also click the Time Frames tab at the top of the screen to confirm it has been successfully created.

Assign the Time Frame to Your User

1. Navigate to your user settings.
2. Click Add Rule (top-right corner).

   

3. Select your newly created time frame from the dropdown.

   

4. Choose how calls should be handled during this time frame:

• Do Not Disturb (blocks calls), or
• Call Forwarding → Select Always
  • Enter your extension
  • Choose Voicemail

    

  • Once you've set your rules, click the red Save button to apply the changes.

Answering Rule Priority Order

• Ensure your new time frame is listed above the Default time frame.
• The Default time frame cannot be removed and must remain at the bottom.
• Time frames are processed top-down, so higher ones take priority.

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Final Notes

• Your time frame will only show as Active during the scheduled dates/times.
• If it shows Expired, it simply means there are no upcoming dates—add new ones as needed.
• Voicemail greetings do not follow time frames and cannot be scheduled.

If you're unsure on how to update your voicemail, check out our guide here.

If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com